NØAIR Policies

WHEN TO RETURN

YOU CAN ONLY RETURN A PRODUCT IF IT’S DAMAGED. YOU MUST CONTACT US WITHIN 3 DAYS AFTER RECEIVING THE DAMAGED PRODUCT.

IF THE PRODUCT IS DAMAGED OR IT’S OUR FAULT:

• YOU GET A FULL REFUND.
• WE PAY FOR THE RETURN SHIPPING.

WHEN DO U PAY FOR SHIPPING

IF YOU RETURN IT BECAUSE OF SIZE DIFFERENCE, YOU MUST PAY FOR ALL SHIPPING COSTS.
(PLEASE CHECK OUR SIZE GUIDE ON THE WEBSITE BEFORE ORDERING)

CONDITIONS OF THE PRODUCT

THE HOODIE MUST NOT BE WORN OR WASHED.

WHEN DO WE REJECT RETURNS

CUSTOMIZED HOODIES (WITH YOUR NAME OR NICKNAME) CANNOT BE RETURNED, UNLESS THEY ARRIVED DAMAGED.

• YOU GET FREE SHIPPING FOR SHOPPING WITH NØAIR.
• ORDERS ARE PROCESSED AND SHIPPED WITHIN 2–5 BUSINESS DAYS AFTER PAYMENT.
• YOU’LL RECEIVE A CONFIRMATION MESSAGE ONCE YOUR ORDER IS SHIPPED.
• MAKE SURE YOUR ADDRESS AND PHONE NUMBER ARE CORRECT BEFORE CONFIRMING YOUR ORDER.
• WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES.
• IF YOUR ORDER ARRIVES DAMAGED, CONTACT US IMMEDIATELY WE’LL HANDLE IT UNDER OUR RETURN POLICY.